Free re-render guarantee
On every order, at every tier.
Our promise
If something goes wrong, we render it again, free. This applies to every order at every tier. We want every walkthrough to match what you asked for.
What is covered
- A render that does not match the brief you submitted.
- Visual errors or artifacts in the finished walkthrough.
- A delivered file in the wrong format or resolution for your order.
Each order includes one free re-render. We will redo the whole walkthrough, not just part of it.
What is not covered
- New creative direction, a different motion style, or changes to the brief after delivery.
- Different or additional property images, or rooms beyond the number included in your package.
- Additional scene edits or add-ons that were not part of the original order. These are available as new orders.
How to request a re-render
Contact us at the contact details listed on our website within 14 days of delivery. Tell us what does not match your brief and, if you can, point to the moment in the video. We will reply promptly and start the re-render.
If it is still not right
If the re-render still does not meet your brief, contact us and we will work with you to resolve it.