Privacy policy | BELMAIR LAB

Who we are

BELMAIR LAB ("we", "us") is a spatial motion studio that turns property images into 3D walkthrough videos. This policy explains what personal information we collect when you visit this website, order a walkthrough, or contact us, and how we use it.

What we collect

Contact details you give us, such as your name, email address, and phone number.
Project information you submit at checkout or on our forms, such as property addresses, phone numbers, links, images, floor plans, CAD files, and your motion style preferences.
Order information, such as what you bought and when. Payments are handled by Payhip. We do not see or store your full card details.
Messages you send us by text, email, or form.
Basic technical data, such as your IP address, browser type, and pages requested, which our hosting provider processes to deliver the website and keep it secure.

How we use it

To create and deliver your walkthrough, and to handle re-renders under our guarantee.
To process orders, access codes, and queue requests, and to send you previews and final files.
To reply to your questions and provide support.
To keep the website secure and working properly, and to meet legal and tax obligations.

We do not sell your personal information, and we do not run advertising trackers on this website.

Images and files you send us

We use the images and files you submit only to produce your project and to support it afterwards. We keep them for as long as needed to deliver the work, handle revisions, and provide support, and then we delete them or archive them securely. We do not publish your project or your property images without your permission. You can ask us to delete your files at any time.

Services that help us run the website

We rely on a few third-party providers, each of which handles information under its own privacy policy:

Payhip processes payments, checkout details, and order records.
Tally hosts our project and queue forms.
Cloudflare hosts this website and delivers it to your browser.
Google Fonts supplies the typeface used on this website, which means your browser requests the font files from Google.

Cookies

This website does not set cookies of its own. The third-party services above may set cookies or similar technologies when you use their checkout or forms. We may use privacy-friendly analytics that do not track you across other websites.

Sharing

We share information only with the providers listed above, when needed to run the service, when you ask us to, or when the law requires it. If our business is ever sold or merged, your information may transfer to the new owner under the same protections.

Your choices and rights

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it. Depending on where you live, including California, the European Economic Area, and the United Kingdom, you may have additional rights under local law, such as objecting to certain uses or receiving a copy of your data. To make a request, contact us using the details below. We will respond within a reasonable time and as the law requires.

Security and retention

We use reasonable measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep information only as long as we need it for the purposes above or as the law requires.

Children

This website is intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.

Contact

For privacy questions or requests, contact us at the contact details listed on our website.